Questions and Support Mon, 09 Mar 2026 22:00:43 +0000 Mon, 09 Mar 2026 22:00:43 +0000 across | Community https://www.acrosscenter.com/community/index.php?forums/questions-and-support.8/ Sat, 07 Feb 2026 19:03:27 +0000 https://www.acrosscenter.com/community/index.php?threads/net-ctrl-net-data.507/ https://www.acrosscenter.com/community/index.php?threads/net-ctrl-net-data.507/ invalid@example.com (Jan) Jan
I'm trying to establish network connection (via wi-fi) between my Windows 10 laptop (across server) and my Android phone (across client) but I'm somehow unsuccessful. I'm not able to find the settings described in official Manual: View attachment 89

All I see is this:
View attachment 90
View attachment 91

The motivation to have a working network connection between the two devices is because of clipboard image/screenshot sharing that is supported with T2 and Pro...

NET-CTRL, NET-DATA]]> 4 Tue, 13 Jan 2026 07:49:03 +0000 https://www.acrosscenter.com/community/index.php?threads/error-code-28-and-1.1248/ https://www.acrosscenter.com/community/index.php?threads/error-code-28-and-1.1248/ invalid@example.com (Kangmin Kim) Kangmin Kim 1. If I enter the product key online, an error code of 28 will occur.
2. Error code 1 occurs when downloading offline activation file and proceeding.
3. Even with TA, it does not activate the same. The product key is marked on the disactivation key.]]> Wed, 24 Dec 2025 04:54:06 +0000 https://www.acrosscenter.com/community/index.php?threads/across-wont-show-paired-iphone.1240/ https://www.acrosscenter.com/community/index.php?threads/across-wont-show-paired-iphone.1240/ invalid@example.com (Aazim) Aazim Thu, 18 Dec 2025 17:56:00 +0000 https://www.acrosscenter.com/community/index.php?threads/error-code-5-after-changing-motherboard.1237/ https://www.acrosscenter.com/community/index.php?threads/error-code-5-after-changing-motherboard.1237/ invalid@example.com (Elias) Elias I just changed my motherboard, nothing else! Same hard drive, same windows installation, same Across center installation.

View attachment 164

My license expiration date is on April 2026.

Does anyone know how to deal with this?

Thanks in advance
Elias]]> 1 Sat, 13 Dec 2025 16:27:11 +0000 https://www.acrosscenter.com/community/index.php?threads/mouse-and-keyboard-stopped-working.1231/ https://www.acrosscenter.com/community/index.php?threads/mouse-and-keyboard-stopped-working.1231/ invalid@example.com (KirillOnly1) KirillOnly1 1 Mon, 08 Dec 2025 16:42:44 +0000 https://www.acrosscenter.com/community/index.php?threads/pairing-process-failing-error-code-7.250/ https://www.acrosscenter.com/community/index.php?threads/pairing-process-failing-error-code-7.250/ invalid@example.com (Jeremy Mancini) Jeremy Mancini
Failed to initiate pairing process. Please check the Bluetooth controller in your computer.
Error Code: 7

I haven't made any changes to either computer so I'm not sure what's going on. Also, I noticed in...

Pairing Process failing - Error Code 7]]> 22 Mon, 24 Nov 2025 08:10:17 +0000 https://www.acrosscenter.com/community/index.php?threads/error-code-28.1103/ https://www.acrosscenter.com/community/index.php?threads/error-code-28.1103/ invalid@example.com (soupalacourge) soupalacourge When i try to activate it i receive an "Error 28" i tried to make an offline ativation and i have an "Error 1"

For the error 28 i saw a previous post that said the error was due to a network adapter not enable. I checked on my laptop, every network adapter are enabled.



Thanks for your help.]]> 5 Thu, 07 Aug 2025 15:00:20 +0000 https://www.acrosscenter.com/community/index.php?threads/installer-problem.948/ https://www.acrosscenter.com/community/index.php?threads/installer-problem.948/ invalid@example.com (kidhudi) kidhudi I tried to install the software to test out but the installation never completes.
The progress bar almost makes it to the end and then goes back to the left and then shows this message.



is there a log file that I can look to see what is making the installation fail.
Thanks]]> 1 Mon, 21 Apr 2025 14:14:54 +0000 https://www.acrosscenter.com/community/index.php?threads/across-operation-loses-connection-after-phone-reboots.921/ https://www.acrosscenter.com/community/index.php?threads/across-operation-loses-connection-after-phone-reboots.921/ invalid@example.com (justme) justme
I'm using Across Center version 2.30b for Windows.
I'm able to establish connection with the Android 11 phone using Across.
After I reboot the phone, the connection appears to be lost and it doesn't seem to reconnect.

The current workaround I'm using is: Toggle Across Operation Disabled/Enabled options so it reconnects.
Or I can right click on the phone icon and click "Connect Bluetooth..."

Is there a way to prevent it from losing connection or make it automatically reconnect after...

Across Operation loses connection after phone reboots]]> 1 Wed, 16 Apr 2025 01:34:19 +0000 https://www.acrosscenter.com/community/index.php?threads/error-code-28.919/ https://www.acrosscenter.com/community/index.php?threads/error-code-28.919/ invalid@example.com (Josh Cunningham) Josh Cunningham
My license also appears in the Deactivated Product Key: input field as though I had received the key then deactivated it which I did not do.]]> 1 Wed, 09 Apr 2025 01:42:32 +0000 https://www.acrosscenter.com/community/index.php?threads/cant-get-cursor-to-go-to-computer.912/ https://www.acrosscenter.com/community/index.php?threads/cant-get-cursor-to-go-to-computer.912/ invalid@example.com (Taran) Taran 1 Wed, 02 Apr 2025 13:36:12 +0000 https://www.acrosscenter.com/community/index.php?threads/pairing-works-but-cant-connect-iphone.911/ https://www.acrosscenter.com/community/index.php?threads/pairing-works-but-cant-connect-iphone.911/ invalid@example.com (redkeys0) redkeys0 1 Wed, 29 Jan 2025 15:57:04 +0000 https://www.acrosscenter.com/community/index.php?threads/installation-incomplete.883/ https://www.acrosscenter.com/community/index.php?threads/installation-incomplete.883/ invalid@example.com (Ponechats) Ponechats
Had a driver issue I believe, so manually uninstalled everything, deleted all registry keys, rebooted nd tried to re-install and now receiving this error upon re-installing.

https://imgur.com/a/HFdR2Uf

Wondering why it would error out?]]> 1 Mon, 13 Jan 2025 13:08:25 +0000 https://www.acrosscenter.com/community/index.php?threads/how-to-run-the-across-pro-or-type-2-trial-version.864/ https://www.acrosscenter.com/community/index.php?threads/how-to-run-the-across-pro-or-type-2-trial-version.864/ invalid@example.com (Mario) Mario
I'm using FreeBSD as host OS and using the bhyve hypervisor,I boot Android (version 7.1.1 for X64 bit) and another vm with Ubuntu 24.04. Let's say that bhyve does not support some USB protocol (I don't know what is this) and for this missing feeature,when I virtualize Android,I can't move the mouse inside the vm (but the keyboard works). I've been looking for the tool able to move my mouse inside the Android desktop for a year. I've tested several tools,but none of them...

How to run the Across pro (or type 2) trial version.]]> 9 Thu, 09 Jan 2025 03:23:45 +0000 https://www.acrosscenter.com/community/index.php?threads/issue-with-use-over-network.861/ https://www.acrosscenter.com/community/index.php?threads/issue-with-use-over-network.861/ invalid@example.com (Kourtney Jones) Kourtney Jones I use network for connection I have it set to connection. The proper adapters chosen everything. It works fine for a couple of days after a fresh install and then goes right back to being BT-HID and BT-RFOMM instead of NET-CTL NET-DETA. It will not reengage using the network unless I reinstall. A little help would be appreciated. When it works it works great. When it switched to Bluetooth only there is...

Issue with use over Network]]> 1 Mon, 06 Jan 2025 09:44:08 +0000 https://www.acrosscenter.com/community/index.php?threads/continually-have-to-reactivate-license.845/ https://www.acrosscenter.com/community/index.php?threads/continually-have-to-reactivate-license.845/ invalid@example.com (HiroMike) HiroMike
As you can see in the image - when I go in to the form my license is right there (blurred) and I just copy/paste and move on. But I would rather not have to do that once a day.]]> 29 Mon, 23 Dec 2024 13:59:05 +0000 https://www.acrosscenter.com/community/index.php?threads/mouse-not-working-properly-in-client.852/ https://www.acrosscenter.com/community/index.php?threads/mouse-not-working-properly-in-client.852/ invalid@example.com (Victor) Victor
Is there anyway the mouse in the client can move exactly the same as in the server, and not slower?

Thanks,
Victor]]> 1 Thu, 12 Dec 2024 10:19:19 +0000 https://www.acrosscenter.com/community/index.php?threads/issues-with-lockscreen-behaviour-cursor-stuck-in-ipad.827/ https://www.acrosscenter.com/community/index.php?threads/issues-with-lockscreen-behaviour-cursor-stuck-in-ipad.827/ invalid@example.com (lonlav) lonlav
my setup is a windows 11 PC and an IPad

When i start my PC and reach login screen, the app is already running (although i disabled it in-app settings?) and then when i press a button to start typing the windows pin code, the cursor immediately jumps to iPad, and refuses to return - it starts to bug out as i move it back, it tries rapidly but loops back - also creating a sticky keys alerts mess for some reason. the...

Issues With Lockscreen Behaviour - Cursor Stuck In IPad]]> 3 Sat, 05 Oct 2024 00:39:03 +0000 https://www.acrosscenter.com/community/index.php?threads/whats-the-ideal-bluetooth-chipset-for-across-center.767/ https://www.acrosscenter.com/community/index.php?threads/whats-the-ideal-bluetooth-chipset-for-across-center.767/ invalid@example.com (Chipset) Chipset
In another thread I saw the vendor suggesting a...

What's the ideal Bluetooth chipset for Across Center?]]> 5 Wed, 02 Oct 2024 15:33:28 +0000 https://www.acrosscenter.com/community/index.php?threads/i-successfully-pair-my-client-device-but-its-not-listed-in-the-paired-device-list.774/ https://www.acrosscenter.com/community/index.php?threads/i-successfully-pair-my-client-device-but-its-not-listed-in-the-paired-device-list.774/ invalid@example.com (Daniele) Daniele 2